All domestic orders of original paintings are shipped via USPS. They are wrapped in acid-free glassine paper and then wrapped in 2-3 layers of bubble wrap, then packaged in either a bubble wrap mailer or a box depending on size. This year, I am gradually replacing my packing materials with plastic-free, recycled, and climate-neutral options as I run out of my current packaging. Depending on the time of purchase and materials used, please allow for 1-4 weeks of drying time, packing, and processing. Once the package has shipped, please expect 3-5 days for domestic delivery.
International orders of original works are mailed either with USPS or UPS, depending on the cost of the painting, location, and covid-related shipping bans (sometimes depending on location and cost of goods USPS doesn't offer shipping options). Customers are responsible for any customs/duty fees and taxes. Please remember to check your email and track your package so that there are no issues with failed deliveries/unpaid customs fees--it's never fun to see a package I shipped out weeks ago back on my porch* with a bunch of "failed delivery" stickers! If a package is returned to me due to the customer not paying the fees or taxes, the customer is responsible for shipping costs to ship again (and any fees/taxes incurred on the second attempt). Please inform yourself on potential costs in your country and be prepared to pay them immediately so that you don't have to pay for shipping twice, and so I don't have to pack and ship out your order twice. Once a painting is dry, packed up and dropped off at post office, please expect around two weeks between dispatch and international delivery.
*Shipping costs will not be refunded in these circumstances.
Prints are, as of February 2023, shipped from my studio in Chicago via USPS (with the exception of extra large sizes or custom orders, which may be outsourced). Most print orders outside the US are under the cost threshold and will not be charged customs or duty fees. However, if you ordered a lot of prints outside of the US, please note that you may be charged fees. To my knowledge, this has only happened with orders of 10+ prints.
Prints are now packed in eco-friendly, recycled mailers with biodegradable and water-resistant glassine lining. They are attached to recycled cardboard pads to prevent bending or damage. I am making an effort to use only climate-neutral packaging for my prints, but may occasionally be required to use plastic packing tape until I run out and replace it with something more environmentally sustainable.
I do not currently accept returns. However, if something is damaged in transit, please email me at email@example.com and I will do my best to make it right.